Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Riverside Baptist Church is committed to excellence in serving all church members and guests including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by church members and guests with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed anywhere on our premises.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for church members and guests with disabilities, we will notify church members and guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


We will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained: Pastor

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Our plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the wheelchair lift
  • What to do if a person with a disability is having difficulty in accessing our facility or programs

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Church members and guests who wish to provide feedback on the way we provide goods and services to people with disabilities can call or email the church office.

All feedback, including complaints, will be directed to the Pastor.

Church members and guests can expect to hear back in 5 business days.

Notice of availability

Riverside will make this policy available on our web site.

Modifications to this or other policies

Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.